ACCOUNT AND DATA DELETION

Delete app records or close an account

The local-first Admin Hub does not create a Property Admin Desk account. Use the steps below for the type of data you want to remove.

LOCAL-DEVICE ADMIN HUB

Delete records stored by the app

01

Keep anything you still need

At the bottom of the app, use Export backup before deletion if you need a copy. Check that the exported file is safely stored and can be found.

02

Delete the local records

At the bottom of the app, choose Delete records and confirm. This removes the workspace held in that browser or installed-app profile.

03

Remove exported files separately

JSON backups and CSV reports saved to your device are outside the app profile. Delete any unwanted exports from the folder where you saved them and, where applicable, its deleted-items location.

This cannot be undone without a usable backup. Support cannot remotely see or recover records that existed only in the local app profile.

PAD STARTER ACCOUNT

Close website access

If your signed-in workbook-access page shows Close Starter Account, use that control. Closure revokes workbook access and suppresses optional onboarding.

The current public Starter Account release remains closed and does not create a new account while that feature is disabled.

ENQUIRY OR SERVICE RECORDS

Request deletion where applicable

If you cannot use the account control, or your request concerns an enquiry or agreed service, email a brief request from the address you used with Property Admin Desk.

Email a deletion request

We may need to verify that the request belongs to you. Do not send identity documents unless a safe method has first been agreed.

WHAT HAPPENS NEXT

Deletion depends on where the record is held

  • Eligible records will be deleted, anonymised or restricted in line with the privacy notice.
  • Limited contract, billing, consent, security or dispute evidence may need to be retained where there is a legal or accountability reason.
  • Deleting the local app workspace does not delete separate Files exports, emails, Apple data, Google records or a Trustpilot review.
  • Data held independently by Apple, Google, Trustpilot or another provider must be managed through that provider.

For a technical problem before deleting anything, visit Property Admin Desk support.